Replacement Policy

At Luxury Heaven, customer satisfaction is our priority. We offer a Replacement Only Policy to ensure a smooth shopping experience.

Replacement Eligibility

You may request a replacement within 7 days of receiving your order if:

  • The product is damaged, defective, or incorrect.
  • The watch is unused, unworn, undamaged, and returned in its original condition.
  • The original box, tags, invoice, warranty card (if applicable), and all accessories are included.
  • The product passes our quality inspection.

No Refund Policy

  • We do not offer refunds for any orders once they have been delivered.
  • Only replacements are available under this policy.

Items Not Eligible for Replacement

The following items cannot be replaced:

  • Watches that have been worn, scratched, damaged, or altered.
  • Products without the original box, tags, invoice, or accessories.
  • Products damaged due to misuse or improper handling.
  • Clearance, sale, or promotional items (unless received damaged or incorrect).

Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide:

  • Order Number
  • Unboxing Video (mandatory)
  • Clear photos of the product and packaging

After verification, we will arrange a replacement at no additional cost.

Replacement Shipping

  • If the replacement is due to a damaged, defective, or incorrect product, Luxury Heaven will bear the shipping charges.
  • For replacement requests due to customer preference (such as selecting a different model, where applicable), the customer may be responsible for the shipping charges.

Contact Us

Luxury Heaven
📧 Email: support@luxuryheaven.in
🌐 Website: https://www.luxuryheaven.in